The purpose of this privacy statement is to provide information on how and why Mintronics collect information about our customers, how we store, process and dispose of that information, and how you can control what information you receive from us.
If you have any questions about data security or this privacy notice, please contact Mintronics directly on 0844 3570378 or email firstname.lastname@example.org.
Why do we hold your information?
Under General Data Protection Regulation, there are several valid reasons for collecting and processing data on our customers:
Consent - This is obtained when you agree to receive information from Mintronics, for example by downloading free trial software or subscribing on the web site.
To fulfil an order - When you order a product from Mintronics we need to obtain information such as your name and contact details which we store to enable us to fulfil your order and to offer you a high-quality service. In the case of software to maintain customers interest where software is held on third party servers
Legitimate Business Interest - In order to pursue legitimate business interests, such as informing you of new product launches that we think will be of interest, we will use your data to contact you with relevant information, based on previous purchases and areas of interest.
Legal obligations - In certain circumstances we may need to obtain and process your information, for example in the event of fraudulent or criminal activity.
When do we collect your data?
There are several times at which data you supply to us is collected and processed:
When an account is created on our website.
When downloading free trail software
When choosing to join our mailing list.
When placing orders online or over the phone.
When visiting our stand at an exhibition.
When engaging with us on social media.
When entering competitions with us.
When contacting us with queries and feedback, over the phone, on email or in person.
What data do we collect?
Customers - name, address, telephone number, email address, order history, payment details and receipts.
Mailing lists – name, email and any preferences you have supplied to us.
How do we use the data?
There are several ways in which we will use the data we collect.
To complete orders
To deal with payment transactions and queries.
To keep you informed of new launches, events and information on areas of interest.
To answer queries.
To provide customers with marketing information on products and services related to Mintronics.
How do we protect your data?
Mintronics treats all data with the utmost respect and security.
Our website is securely hosted and any data on paper is kept locked away. Files are shredded as soon as they are no longer required.
The duration of time we retain data can vary depending on the nature of the data and its use, and legal and business requirements. Any data regarding sales is legally obliged to remain on file for six years.
We will sometimes need to share data with third parties, such as a software provider. Any third parties we supply data to are obliged to use it solely for the purpose it has been supplied, to process it securely and to dispose of it once no longer required.
You have the right to see, amend, control and withdraw any data held relating to you, unless we feel there is a legitimate business interest or legal reason not to.
You may request to see what data is held on you and to amend the data and correct any inaccuracies. You may also withdraw consent to data being held and to being contacted with some or all of our marketing information.
If we need to dispose of any data we securely dispose of paper data by shredding paper work once it is no longer required and we disposal of electronic data following security processes we have in place for protecting the data.